Service Pages Pro Policies

PRIVACY POLICY

Last Updated: June 2026

SERVICE PAGES PRO PRIVACY POLICY

At Service Pages Pro, we respect your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (servicepagesbuilder.com) and use our services.

1. INFORMATION WE COLLECT

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Identification Information

- Name

- Email address

- Phone number

- Business name

- Mailing address

- Payment information (processed securely through third-party payment processors)

Information Collected Automatically

- Browser type

- IP address

- Pages visited

- Time and duration of visits

- Referring/exit pages

- Device information

Google Business Profile Data

- We collect publicly available information from your Google Business Profile (business name, location, review count, ratings, years in business) for the purpose of creating your custom website preview.

Website Chat Data

- Chat conversations and transcripts

- Visitor names and contact information (if provided)

- Questions asked and responses given

- Lead qualification data

Phone Receptionist Service Data

- Call recordings

- Caller name and phone number

- Caller email address (if provided)

- Reason for calling

- Voicemail messages

Online Reputation Management Data

- Customer star ratings and feedback

- Optional contact information from review submissions

- Review form interaction data

2. USE OF YOUR INFORMATION

We use the information we collect in the following ways:

- To provide, operate, and maintain our website and services

- To process your orders and send related information

- To create and build your custom website

- To power website chat functionality and capture leads

- To operate your phone receptionist service and route calls

- To collect and manage customer reviews and feedback

- To send promotional communications (with your consent)

- To improve our website and services

- To monitor and analyze usage and trends

- To verify your identity and prevent fraud

- To comply with legal obligations

- To contact you regarding your account or service

3. DISCLOSURE OF YOUR INFORMATION

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

- With payment processors to process payments (strictly for transaction purposes)

- With Go High Level (our platform provider) to build, host, and power your website and services

- If required by law or to protect our legal rights

- In the event of a merger, acquisition, or sale of assets (you would be notified)

- With your explicit consent

4. DATA RETENTION AND STORAGE

Website Chat

- Chat conversations and transcripts are stored for up to one (1) year

- After one year, chat data is automatically deleted

- You may request earlier deletion by contacting [email protected]

Phone Receptionist Service

- Call recordings are stored for up to one (1) year

- Caller information is stored for up to one (1) year

- After one year, recordings and caller data are automatically deleted

- You may request earlier deletion by contacting [email protected]

Online Reputation Management

- Review submissions are stored for up to one (1) year

- After one year, review data is automatically deleted

- Customers may provide optional contact information; this is also deleted after one year

- You may request earlier deletion by contacting [email protected]

Website Chat transcripts, phone recordings, and review data are stored in the Go High Level platform. Service Pages Pro does not maintain separate backups of this data.

5. SECURITY OF YOUR INFORMATION

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Your phone receptionist service number and website chat are hosted on the Go High Level platform. Security practices for these services are subject to GHL's terms and privacy policies.

6. YOUR RIGHTS

Depending on your location, you may have the right to:

- Access your personal information

- Correct inaccurate information

- Request deletion of your information

- Opt-out of marketing communications

- Data portability

To exercise any of these rights, contact us at [email protected].

Note: Deletion requests for chat, phone, or review data will result in permanent removal of that service data.

7. THIRD-PARTY SERVICES

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Our services are powered by Go High Level. For information about GHL's privacy practices, please visit their privacy policy.

8. CALL RECORDINGS AND CONSENT

By using our phone receptionist service, you acknowledge that:

- Incoming calls may be recorded

- These recordings are stored for up to one year

- Recordings may be reviewed by you to improve your business operations

- You are responsible for ensuring compliance with local and state call recording laws

9. COOKIES

Our website may use cookies to enhance your experience. You can disable cookies through your browser settings, but some features may not function properly.

10. CHILDREN'S PRIVACY

Our services are not directed to individuals under 18. We do not knowingly collect information from children. If we become aware that we have collected information from a child, we will delete it immediately.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. CONTACT US

If you have questions or concerns about this Privacy Policy, contact us at:

Service Pages Pro

Email: [email protected]

Website: servicepagesbuilder.com

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TERMS OF SERVICE

Last Updated: June 2026

Welcome to Service Pages Pro. These Terms of Service ("Terms") govern your use of our website (servicepagesbuilder.com) and our services. By accessing our site or engaging our services, you agree to be bound by these Terms. If you do not agree, do not use our services.

1. SERVICES DESCRIPTION

Service Pages Pro provides custom website design and development services, along with add-on services for home service businesses. Our services include:

Primary Service: Website Design Package

- One-time fee of $1,000 (or $500 deposit + $500 balance for qualified clients)

- Custom professionally coded website design built on the Go High Level (GHL) platform

- Up to two rounds of revisions included

- Domain purchase included (if needed) or DNS configuration for existing domain

- Contact form setup with email notifications

- Website hosting on GHL platform (no monthly hosting fees passed to client)

- Launch support and DNS activation

Add-On Services (Monthly Recurring):

Website Chat Service

- $149/month (month-to-month, cancel anytime)

- Professional chat feature embedded on your website

- Answers customer questions and qualifies leads 24/7

- Captures visitor contact information

- If cancelled, chat feature is removed and client is responsible for replacing with preferred contact form

Phone Receptionist Service

- $450/month (month-to-month, cancel anytime)

- 24/7 professional phone receptionist powered by Go High Level

- Receives calls to dedicated phone number

- Records calls and captures caller information

- Routes calls and messages to you

- Call recordings stored for up to one year

- If cancelled, client is responsible for removing receptionist phone number from all public-facing locations and replacing with preferred phone number

Online Reputation Management Service

- $149/month (month-to-month, cancel anytime)

- Professional review collection form (branded subdomain)

- Automatic Google Business Profile redirect for qualified reviews

- Internal feedback system for service improvement

- Captures customer star ratings and optional contact information

- Monthly management and optimization

- If cancelled, branded review subdomain is discontinued; client may request transfer to their own account

Website Scaling Service

- $150 per page or $450 for 3 pages (one-time per order, no contract)

- Professional page design and development

- SEO-optimized content

- Mobile-responsive design

- 1 round of revisions per page

- Flexible ordering (can order whenever needed)

Monthly Editing Service (Optional)

- $99/month (month-to-month, cancel anytime)

- Up to 5 minor content updates per month

- Available for website and scaling pages only

- Does not include new page builds

2. PAYMENT TERMS

Website Design Package

- Full Payment Option: $1,000 one-time payment due upon project start

- Deposit Option (if approved): $500 non-refundable deposit due upon project start, $500 final balance due before launch

- Payment must be received before website build begins

Add-On Services (Monthly Recurring)

- All add-on services are billed monthly on a recurring basis

- First invoice due upon service activation

- Subsequent invoices due on the same day each month

- Services will be suspended if payment is more than 7 days overdue

- No refunds offered for partial months or unused services

Payment Methods

- Payments are processed through our secure payment processor

- Accepted payment methods include credit card

- All payments are final and non-refundable unless otherwise agreed in writing

Late Payments

- If payment is more than 7 days overdue, we reserve the right to pause or suspend the service

- Late payment reminders will be sent automatically

- Projects will not launch or services will not resume until payment is received in full

Service Cancellation

- Cancellation of any monthly service requires 30 days written notice via email to [email protected]

- Services will continue through the end of the current billing month

- No refunds are offered for cancelled services, as we cover the time, cost of phone numbers, hosting, and service minutes

- Services will be disabled on the last day of the billing month

3. SCOPE OF WORK

Included in the Website Design Package

- Professional website design customized to your business

- Homepage and essential service pages for the main service area

- Contact form with email notifications to addresses you specify

- Mobile-responsive design

- Up to two rounds of revisions

- Domain setup (purchase or DNS configuration)

- Website launch and deployment

NOT Included in Website Design (Additional Fees Apply)

- Revisions beyond two rounds ($150 per additional revision)

- Additional service/location pages (available via Website Scaling service)

- Add-on services (Website Chat, Phone Receptionist, Reputation Management)

- Ongoing maintenance or updates

Website Chat Service Includes

- Custom chat feature embedded on your website

- 24/7 availability

- Lead qualification questions and responses

- Contact information capture

- Monthly optimization and updates

- Chat transcripts

Website Chat Service Does NOT Include

- Manual customer support (chat runs automatically)

- Integration with external CRM systems

- Phone support or call forwarding

- Advanced analytics or reporting beyond standard chat metrics

Phone Receptionist Service Includes

- Professional phone line (provided by Service Pages Pro)

- 24/7 call answering and routing

- Call recording and storage (up to one year)

- Caller information collection

- Voicemail management

- Monthly monitoring

Phone Receptionist Service Does NOT Include

- Call forwarding to your personal phone (calls are recorded and stored)

- Integration with external phone systems

- Transcription or AI analysis of calls

- Screening of specific call types (all calls are answered)

- Changes to the dedicated phone number mid-service

Online Reputation Management Includes

- Branded review collection form (custom subdomain)

- Automatic Google Business Profile redirect for qualified reviews

- Monthly monitoring and optimization

- Review threshold customization (5-star only or 4-5 stars)

Online Reputation Management Does NOT Include

- Posting reviews to Google or other platforms for you

- Moderating or filtering reviews

- Responding to reviews on your behalf

- Integration with multiple review platforms (Google only)

- Guarantees about the number of reviews received

Website Scaling Includes

- Professional custom page design

- SEO-optimized content

- Mobile-responsive design

- Up to 1 round of revisions per page

- Integration with your website

Website Scaling Does NOT Include

- Monthly hosting or recurring fees (pay per page)

- Unlimited revisions (1 round included, additional rounds are $150 each)

- Ongoing content updates (available via Monthly Editing service)

- Design changes or major overhauls

4. CLIENT RESPONSIBILITIES

You agree to:

- Provide accurate business information and content for your website

- Provide all necessary text, images, and materials for your site

- Complete the Website Onboarding Form with required information

- Review website drafts and provide feedback within agreed timeframes

- Make timely decisions on revisions to keep the project on schedule

- Ensure you have rights to all content and images you provide

- Comply with all applicable laws and regulations

- Remove the phone receptionist phone number from all public-facing locations if you cancel the Phone Receptionist service

- Replace the Website Chat widget with your own contact form if you cancel the Website Chat service

- Replace the review subdomain with your own review collection method if you cancel Reputation Management

5. WEBSITE OWNERSHIP

Website Ownership

- You own your website, domain (if purchased by us), and all content you provide

- Service Pages Pro retains design and branding rights for portfolio and marketing purposes

Domain Ownership

- If we purchase a domain for you, you own that domain

- If you provide an existing domain, you own it

- You are responsible for domain renewal fees after launch (typically $10-15/year)

Review Subdomain (Reputation Management)

- If we purchase the subdomain on your behalf, we retain ownership unless you request a transfer

- Upon cancellation, the subdomain is discontinued and not renewed

- You may request we transfer the subdomain to your own Squarespace account; transfer details are your responsibility

- Transferred subdomains are your responsibility to renew annually

Data and Backups

- Service Pages Pro is responsible for maintaining backups of your website content

- Chat transcripts, phone recordings, and review data are stored in Go High Level for up to one year

- Service Pages Pro is not responsible for data loss or corruption

6. SERVICE-SPECIFIC POLICIES

Website Chat Service

- Chat runs continuously 24/7 on your website

- Chat transcripts are stored for up to one year, then automatically deleted

- If you cancel, the chat widget must be removed from your website code

- You are responsible for replacing the chat with a contact form or other customer service tool

- Service Pages Pro will send you instructions for removal upon cancellation

Phone Receptionist Service

- Calls are recorded and stored for up to one year

- If you cancel, calls to the dedicated phone number will no longer be answered

- You must remove the receptionist phone number from your website, business cards, and all public listings

- You are responsible for replacing it with your preferred phone number

- You may reactivate the service in the future; the same phone number may or may not be available

Online Reputation Management Service

- Review forms are hosted on a branded subdomain (e.g., yourbusiness.reviewourbusiness.com)

- Reviews are stored for up to one year

- Only reviews meeting your threshold (4-5 stars or 5-stars only) are auto-redirected to Google

- Lower-rated reviews remain in your internal feedback system for 12 months

- If you cancel, the subdomain and all review data are deleted

- We do not post reviews to Google or respond to reviews on your behalf

7. REVISION POLICY

Website Design Package

- Two rounds of comprehensive revisions are included in the website build fee

- "Round" means one set of changes/feedback followed by implementation

- What counts as a revision: Design changes, content updates, layout modifications, feature adjustments

- What does NOT count as a revision: Typos or minor text corrections, adding single images, administrative questions

- Additional revisions beyond two rounds are $150 per round

Website Scaling

- One round of revisions included per page order

- Additional revisions are $150 per round

Monthly Editing Service

- Up to 5 minor edits per month included

- Additional edits beyond 5 per month are billed at $30 per edit

8. TIMELINE

Website Build Timeline

- Website build typically takes 10-12 days from onboarding form submission

- Timeline assumes timely feedback and decision-making from you

- Delays in providing content or feedback may extend the timeline

Website Launch Timeline

- Website launches within 1-2 business days of final approval and payment

- DNS activation and domain configuration occurs at launch

Website Scaling Timeline

- New pages are built in 5-7 business days from submission

- Turnaround is faster than initial build due to established design template

Add-On Service Activation Timeline

- Website Chat: Activated within 1-2 business days of first payment

- Phone Receptionist: Activated within 1-2 business days of first payment; dedicated phone number provided

- Reputation Management: Setup completed within 1-2 business days; review form link provided

9. COMMUNICATION AND SUPPORT

 During Build

- Primary contact: [email protected]

- We will provide periodic updates on build progress

- You can reach out with questions during business hours

Post-Launch

- We provide launch support and initial troubleshooting

- Ongoing support and updates are available through separate add-on services

- We are not responsible for third-party platform issues (Go High Level, Google Business Profile, etc.)

Add-On Service Support

- Website Chat: Monthly optimization included; questions answered via email

- Phone Receptionist: Monthly monitoring included; urgent issues addressed within 24 hours

- Reputation Management: Monthly optimization included; setup support included

10. INTELLECTUAL PROPERTY

Your Content

- You retain all rights to content you create or provide

- You grant us a license to use your content to build and host your website

- You retain all rights to your business name, branding, and business information

Our Design

- Service Pages Pro retains ownership of design templates, code, and design processes

- You have a license to use the design for your website

- You may not sell, transfer, or repurpose the design without permission

Portfolio Use

- We reserve the right to showcase your website in our portfolio and marketing materials

- We will not disclose pricing or confidential business information

11. WARRANTIES AND DISCLAIMERS

We Warrant That

- We will provide services in a professional and workmanlike manner

- We will build your website according to the specifications in your onboarding form

- The website will be functional and mobile-responsive at launch

- Website Chat will answer customer questions based on the information you provide

- Phone Receptionist will answer calls to the dedicated phone number 24/7

- Reputation Management will collect reviews and redirect qualified submissions to Google

We Do NOT Warrant That

- The website will generate a specific number of leads or revenue

- The website will rank on Google (SEO is not guaranteed)

- The Go High Level platform will be error-free or uninterrupted

- Third-party integrations will function perfectly

- Website Chat responses will be perfect or solve all customer problems

- Phone Receptionist will capture all caller information accurately

- Customers will leave reviews or provide ratings

- Website Chat or Phone Receptionist services will never experience downtime

DISCLAIMER

Your website and services are provided "as-is" without warranties of any kind. Service Pages Pro is not responsible for:

- Website downtime or technical issues related to Go High Level

- Loss of data or content

- Third-party services or integrations

- Compliance with laws (you are responsible for your own business compliance)

- Search engine rankings or traffic

- Phone service interruptions or dropped calls

- Inaccurate caller information capture

- Customer behavior or response to Website Chat

- Number of reviews collected or Google ranking impact

SERVICE-SPECIFIC DISCLAIMERS

Website Chat

- Website Chat is an automated system and may not answer all questions perfectly

- Chat relies on the information and instructions you provide

- Chat is not a substitute for human customer service

You are responsible for monitoring chat transcripts and responding to leads

Phone Receptionist

- Phone Receptionist is an automated system and may not capture all caller information accurately

- Phone Receptionist is not guaranteed to be available 100% of the time

- Service relies on Go High Level's infrastructure and may experience outages

- You are responsible for monitoring call recordings and following up with leads

- You must comply with state and local call recording laws

- Callers may decline to provide information; we cannot force disclosure

Reputation Management

- Reputation Management does not guarantee customers will leave reviews

- The number of reviews collected depends on customer participation

- Positive reviews do not guarantee improved search ranking

- We do not control Google's algorithms or review display

- Review collection relies on customer click-through and participation rates

12. LIMITATION OF LIABILITY

To the extent permitted by law, Service Pages Pro's liability is limited to the amount you paid for services. We are not liable for:

- Lost profits or revenue

- Lost data or content

- Indirect or consequential damages

- Business interruption

- Third-party claims

- Damages from website downtime

- Damages from missed phone calls or lost leads

- Damages from low review counts

13. TERMINATION AND CANCELLATION

Project Cancellation (Website Design)

- If you cancel before build begins, you forfeit the deposit/payment (non-refundable)

- If you cancel after build begins, you forfeit all payments received

- Upon cancellation, we will provide you with any work completed to date

Service Cancellation (All Monthly Services)

- Cancellation requires 30 days written notice via email to [email protected]

- Services will continue through the end of the current billing month

- No refunds are offered for cancelled services

- Upon cancellation:

- Website Chat: You must remove the chat widget and replace with your preferred contact form

- Phone Receptionist: You must remove the dedicated number from all public locations and replace with your number

- Reputation Management: The review subdomain is discontinued; you may request a transfer to your own account

- We may terminate services if you fail to pay within 7 days of due date

- We may terminate if you violate these Terms

- You may request termination at any time (payments remain non-refundable)

Reactivation

- Cancelled services may be reactivated by requesting to restart service via email

- Reactivation is subject to availability and may require a new setup period

- Previous data (chat transcripts, call recordings, reviews) cannot be recovered if more than one year has passed

14. CONFIDENTIALITY

Both parties agree to keep confidential any proprietary information shared during the project. This does not apply to information that is publicly available or required to be disclosed by law.

15. INDEPENDENT CONTRACTOR

Service Pages Pro operates as an independent contractor/business. No employment relationship is created through these Terms.

16. GOVERNING LAW

These Terms are governed by the laws of South Carolina. Any disputes will be resolved in the courts of South Carolina.

17. DISPUTE RESOLUTION

Before pursuing legal action, both parties agree to attempt to resolve disputes through good-faith communication. If unresolved, disputes may proceed to arbitration or court proceedings.

18. MODIFICATIONS TO TERMS

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Your continued use of our services constitutes acceptance of modified Terms.

19. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Service Pages Pro regarding our services. Any prior agreements or understandings are superseded.

20. SEVERABILITY

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

21. CONTACT INFORMATION

For questions about these Terms of Service or the Privacy Policy, contact us at:

Service Pages Pro

Email: [email protected]

Website: servicepagesbuilder.com